As with all goods or services, we expect a standard of service, for university degrees we might measure the quality of that service in terms of outcomes, preparing the learner for prosperous employment and/ or contributing to society. If a university provides poor teaching leading to poor outcomes, students should have every right to seek compensation due to a poor quality service. Obviously there would need to be clear evidence of a pattern of underperformance across a university or course, not just a lack of application on part of a student.
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